Returns & Refunds

You may return any item within 30 days of the delivery date. Items must be:

• Unused and in original condition
• In the original packaging where possible
• Free from cuts, stains, or damage caused after delivery

Items that have been trimmed, installed, or used are not eligible for return unless they arrived defective.

1. Email us at orders@skillwell.com with your order number and reason for return.
2. We’ll reply within 1–2 business days with return instructions.
3. Ship the item back using a trackable method.
4. Once we receive and inspect the item, we’ll process your refund.

Customer pays return shipping for change-of-mind returns. We cover return shipping for items that arrived damaged or defective — please include a photo when you email us.

Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

If your mat arrived damaged or defective, contact us within 7 days of deliverywith photos. We’ll send a replacement or issue a full refund at no cost to you — no return shipping required.

We’re happy to help. Contact us or email orders@skillwell.com.